Privacy Policy

Last updated: June 2026  |  In accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013

1. Introduction

Amangwane Tented Camp ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

By using our website or submitting an enquiry, you confirm that you have read and understood this policy.

2. Personal Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiry. We collect:

Information you provide directly:

• Full name
• Email address
• Phone number
• Preferred travel dates (check-in and check-out)
• Number of guests
• Accommodation unit preference
• Any additional information you include in your message

Information collected automatically:

• IP address and approximate location (country/city level)
• Browser type, device type and operating system
• Pages visited, time spent on site and referring website
• Cookies and similar tracking technologies (see Section 7)

3. Why We Collect Your Information

We process your personal information for the following purposes:

• To respond to your accommodation enquiry or booking request
• To confirm and manage your reservation
• To send you information you have requested about our camp or activities
• To improve our website and services
• To comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal grounds under POPIA:

• Your consent — when you tick the consent checkbox on our contact form
• Performance of a contract — to process your booking or enquiry
• Legitimate interest — to improve our website and prevent fraud
• Legal obligation — where required by South African law

5. Third-Party Operators Processing Your Information

We use the following trusted third-party services which may process your personal information on our behalf:

Service	Purpose	Data processed
EmailJS	Delivers your contact form submission to our email inbox	Name, email, phone, message, dates
InnStyle (innstyle.co.uk)	Online booking and reservation management	Booking details, name, contact info, payment data
Google Analytics 4 (Google Ireland Ltd)	Website traffic analysis and visitor statistics	IP address, browsing behaviour, device data
Google Tag Manager (Google Ireland Ltd)	Manages and fires analytics and marketing scripts	Event data, browsing behaviour
Meta Pixel / Facebook Pixel (Meta Platforms Ireland Ltd)	Measures ad performance and enables remarketing	IP address, browsing behaviour, device data

Each of these services has its own privacy policy and data processing terms. Google and Meta are based in Ireland and comply with GDPR and Standard Contractual Clauses for international data transfers.

6. Data Retention

We retain your personal information only for as long as necessary:

• Enquiry data — retained for 12 months from the date of enquiry, or until you request deletion
• Booking records — retained for 5 years to comply with financial and legal obligations
• Analytics data — retained according to Google Analytics settings (default 26 months)

After these periods, your personal information is securely deleted or anonymised.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how visitors use our site.

Types of cookies we use:

• Essential cookies — Necessary for the website to function (e.g. cookie consent preference)
• Analytics cookies — Google Analytics uses cookies to track page views and visitor behaviour (anonymised)
• Marketing cookies — Meta/Facebook Pixel uses cookies to measure ad performance and enable remarketing

You can manage or disable cookies in your browser settings at any time. Disabling analytics and marketing cookies will not affect your ability to use the website. Note that some browser cookie settings may affect the functionality of third-party booking services.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. Our website is served over HTTPS (encrypted connection). Access to enquiry data is restricted to authorised staff only.

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information (subject to legal retention requirements)
• Objection — object to the processing of your personal information
• Withdraw consent — withdraw consent at any time where processing is based on consent
• Complain — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer at amangwane@kosimouth.co.za. We will respond within 30 days.

10. Information Regulator

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa:

11. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at www.amangwanecamp.co.za/privacy.html. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer: